Navigating the world of website subscriptions can be a confusing task. This guide is here to assist you in understanding how to upgrade, downgrade, or cancel your subscription with Super. We will walk you through each process, ensuring you know what to expect at every step.
Upgrading Your Site Subscription
To upgrade your site subscription, follow these simple steps:
Access the Super Dashboard: Start by navigating to the Site Overview section of the Super Dashboard. This can be found at the top level of your account.
Find Your Site: Locate the site you wish to upgrade in the Site Overview list.
Upgrade Your Site: Click on the three dots next to the site, and select 'Upgrade' from the dropdown menu. Follow the on-screen prompts to complete the upgrade process.
Downgrading Your Site Subscription
Downgrading your site subscription is just as easy as upgrading. Here's how:
Access the Super Dashboard: As with upgrading, navigate to the Site Overview section of the Super Dashboard.
Find Your Site: Locate the site you wish to downgrade in the Site Overview list.
Downgrade Your Site: Click on the three dots next to the site, and select 'Downgrade' from the dropdown menu. Note that downgrades will only be completed at the end of the billing cycle for which you have already paid.
Switching to Free Sites
If you choose to downgrade all your sites to free subscriptions, there will be no further charges for those sites, unless there are pending charges on the account yet to be billed.
Deleting a Paid Site
When you delete a paid site, the unused portion of that subscription will be credited to your account. This credit can be used for upgrading another site or future billing cycles.
Cancelling Your Subscription Altogether
If you decide to cancel your subscription with Super, we're here to assist. Please follow these steps:
Open Help Chat: In your Super Dashboard, open the Help Chat.
Navigate to Billing: Once the Help Chat is open, select 'Billing' followed by 'Cancel' to initiate the cancellation process.
Share Your Experience: We value your feedback and are always looking to improve. During the cancellation process, please kindly share your thoughts on why you're cancelling so we can learn from your experience and make improvements to our service.
We hope this guide has provided you with clear instructions on how to upgrade, downgrade, or cancel your subscription with Super. Our goal is to make managing your website subscriptions as simple and straightforward as possible. If you have any further questions, please do not hesitate to reach out to our support team.