Navigating the world of website subscriptions can be a confusing task. This guide is here to assist you in understanding how to upgrade, downgrade, or cancel your subscription with Super. We will walk you through each process, ensuring you know what to expect at every step.
Upgrading Your Site Subscription
To upgrade your site subscription, follow these simple steps:
Access the Sites Dashboard
Find Your Site: Locate the site you wish to upgrade in the Site Overview list.
Upgrade Your Site: Click on the three dots next to the site, and select 'Upgrade' from the dropdown menu. Follow the on-screen prompts to complete the upgrade process.
Downgrading and Cancelling Your Site Subscription
Downgrading your site subscription is just as easy as upgrading. Here's how:
Access your Sites Dashboard.
Find Your Site: Locate the site you wish to downgrade in the Site Overview list.
Click the three-dot button and choose Downgrade to Personal (if you're on a Pro plan and want to be in a lower plan).
Or, if you wish to cancel the site completely, you can choose Cancel Site.
Switching to Free Sites
If you choose to downgrade all your sites to free subscriptions, there will be no further charges for those sites, unless there are pending charges on the account yet to be billed.
Deleting a Paid Site
When you delete a paid site, the unused portion of that subscription will be credited to your account. This credit can be used for upgrading another site or future billing cycles.
Cancelling Your Subscription Altogether
If you decide to cancel your subscription with Super, we're here to assist. Please follow these steps:
Click the Help Chat bubble located in the lower right corner
Once the Help Chat is open, select 'Billing' followed by 'Cancel' to initiate the cancellation process.
Share Your Experience: We value your feedback and are always looking to improve. During the cancellation process, please kindly share your thoughts on why you're cancelling so we can learn from your experience and make improvements to our service.
Conclusion:
We hope this guide has provided you with clear instructions on how to upgrade, downgrade, or cancel your subscription with Super. Our goal is to make managing your website subscriptions as simple and straightforward as possible. If you have any further questions, please do not hesitate to reach out to our support team.