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Connecting your Subdomain To External Site

Learn how to connect a subdomain to a third-party hosting provider in Super while keeping your root domain linked to an active Super Site.

Written by Charlene
Updated over 2 weeks ago

Super does not support updating Name Servers to connect a domain outside of Super. However, you can point a subdomain (for example, app.domain.tld or blog.domain.tld) to a third-party hosting provider by updating A and CNAME records, as long as the root domain is connected to an active Super Site.

⚠️ Important:
DNS updates in Super will fail if the domain is not connected to a Super site. The root domain (for example, domain.tld) must lead to an active Super Site for any DNS changes to work.

Once a domain is connected to Super, it is hosted on Vercel, which allows limited DNS management. This includes adding MX records and overriding specific DNS records (such as A or CNAME) via supported registrars like Name.com.

Practically speaking, this setup is intended for subdomains only.

By adding a subdomain, you can:

  • Point part of your domain (e.g. shop.domain.tld) to a third-party service

  • Keep the root domain (domain.tld) hosted and managed by Super

  • Avoid conflicts with Super’s hosting and DNS limitations

If you need to connect the root domain to a third-party hosting provider, this is not supported while the domain is in Super. In that case, the recommended solution is to transfer the domain outside of Super

Steps to update your DNS records:

  1. Obtain DNS records from your provider

    • Before making any changes, get the A record and CNAME record values from your third-party hosting provider. These are essential to point your domain to the correct server.

  2. Access your domain settings in Super

    • Go to the Domains section of your Super account.

    • Find your domain and click the three-dot menu next to it.

  3. Select DNS Settings

  4. Add the Subdomain DNS records

    1. Click Add DNS Record

    2. Choose A or CNAME

    3. Enter the subdomain (e.g. blog) on host name and the values provided by your hosting provider

    4. Click Add Record

    Repeat this step if multiple records are required.

  5. Wait for propagation

    • DNS changes can take some time to propagate across the internet.

    • It may take anywhere from a few minutes up to 24–48 hours for the updates to fully take effect.

Once propagation is complete, your domain will be correctly pointing to your third-party hosting provider.

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